Cancellation & Return Policy
“Lasanee “ is committed to your satisfaction. If you have purchased goods from Lasanee and are unhappy with the product received, you may be eligible for a refund/partial refund if requested within 7 days of the original purchase date.
Refunds of Hard Goods:
To be eligible for return and refund, the following steps must be taken:
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Refund must be requested in writing by contacting support@lasanee.com
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Request of refund must be made within 7 days of the original purchase date
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Goods must be returned to Lasanee immediately, according to the instructions you will receive once contacting support@lasanee.com as directed in step 1.
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The item(s) must be unused and returned in the original packaging, in like-new, or re-sellable condition, as determined in Lasanee sole, reasonable discretion.
Lasanee is committed to its consumers, and while we stand by our policy as written above, we also want to understand how we can resolve the dissatisfaction and better understand how we can serve you. Please contact Lasanee at support@lasanee.com for any questions related to our policy, or simply to let us know how we can help.
We accept refund or replace request only if the product delivered by us is in damage condition, wrong product sent, product in dead condition or product is defective. Buyers will have to inform us within 2 days after delivery in case of any dispute in the order to claim for replace or refund. Buyer needs to bring the issue to our attention either by emailing us (preferred) or by calling us.
If the seal of the product is opened and the product is not faulty then return/refund will not be applicable.
Replace / Refund request will cancelled if any part or accessory is missing from the product box.
Product should be packed in a proper way as it was received by the buyer, do not apply tapes or glues directly on the product or on the product box, this may lead to cancellation of your return request.
All the accessories which were delivered along with the product should be returned in the same way and along with the product.
If the payment was made through our payment gateway, then it will be refunded in same account by which the payment was done, in case of BANK TRANSFER and COD orders refunds will be done only in buyers bank account. Refunds usually takes 15-20 working days to reflect in your account.
